At Daniel Jewellers, we are dedicated to ensuring your purchases are delivered with the utmost care and efficiency.

After placing your order, our team will process it within 7-10 business days. For customized pieces or repairs, processing times may vary; we’ll keep you informed throughout the process.

• Once your order ships, you’ll receive an email with tracking information, so you can monitor your delivery status.
• We offer various shipping options, including standard and express services, with shipping costs calculated at checkout based on your preferred method and destination.
• All orders are fully insured during transit, providing you with peace of mind.

# For international orders, be aware that customs duties and taxes may apply, which will be the responsibility of the recipient.

Your satisfaction is our priority!

Have more questions or require assistance regarding your order? Chat with us or contact us on email the team at Daniel Jewellers is always available to help.

Please send us a message below, or call us at (416)469-4462 if you have any questions or inquiries. 

At Daniel Jewellers, we strive to ensure your satisfaction with every purchase.

However, please note that once an item is bought, we do not offer cash refunds. Instead, we provide an exchange policy that allows you to select another item from our collection.

If you wish to exchange a purchase, please return the item in its original condition within 15days of the purchase date. All exchanges must include the original packaging and any accompanying documentation. Our team will assist you in finding the perfect alternative, ensuring that you leave with something you’ll love.

Your satisfaction is important to us!

If you have any questions about our return and exchange process, feel free to contact our customer service team for assistance.

Please send us a message below, or call us at (416)469-4462 if you have any questions or inquiries. 

Mobile Terms of Service

Daniel Jewellers

Last updated: Aug. 19, 2025

The Daniel Jewellers mobile message service (the "Service") is operated by Daniel Jewellers (“Daniel Jewellers”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Daniel Jewellers’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Daniel Jewellers through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Daniel Jewellers. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18884160629 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Daniel Jewellers mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18884160629 or email allen@danieljewellers.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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Please send us a message below, or call us at (416)469-4462 if you have any questions or inquiries.